Shipments

Use Shipments to manage the current shipment workflow, tracking, and shipment corrections.

Guides

• Create, edit & delete shipments
• Correcting a dispatched order
• Shipment lifecycle, evidence and corrections
• Why can't I create a shipment?
• How to split an order into multiple shipments
• Orders, shipments and parcels explained
• Partial shipments
• Shipments — Bulk & Line Actions
• Shipments — Table columns
• Auto-pick carrier service rules
• Manual tracking numbers
• Shipment statuses
• Shipment tracking

Common tasks

• Generate a label / book a service.
• Correct a dispatched order while preserving shipment evidence.
• Choose the correct Shipment method for customer collection, external courier, or external fulfilment.
• Understand whether the job needs one shipment, more than one shipment, or more than one parcel inside one shipment.
• Download labels (PDF) and packing documents.
• Push tracking back to the ecommerce platform.

Notes

• Delivered/cancelled shipments are hidden by default; use the Show Delivered / Show Cancelled toggles.
• Shipment "labels" metadata stores carrier responses and ecommerce platform audit info.