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Legacy wording: orders shipped externally or collected
This page exists to catch older wording and redirect it to the current order-shipment workflow.
Current operator path
For normal fulfilment, start from Orders and use:
- Create shipment for one order
- Create shipments for a same-client batch
Then choose the correct Shipment method in the modal:
- Customer collection
- External courier
- External fulfilment
For the full current workflow, see:
How old wording maps to the current workflow
- old Mark as shipped (external) wording usually means External courier
- old Mark as collected (external) wording usually means Customer collection
- old Complete Fulfilment wording is not the current operator action; use the normal shipment workflow, shipment corrections, or admin-only Fulfilment Repair depending on what actually happened
Inventory and billing consequences
- Customer collection and External courier create shipment evidence and deduct Parcel Pilot stock
- External fulfilment creates shipment evidence and releases Parcel Pilot reservations, but does not deduct Parcel Pilot warehouse stock
Rule of thumb:
- if the goods left the Parcel Pilot warehouse, use Customer collection or External courier even if the label came from the client
- if another fulfiller shipped the order and Parcel Pilot stock should stay untouched, use External fulfilment