Terms and Conditions

1. About us

ParcelPilot is operated by InsideOut Ideas Limited trading as ParcelPilot. Company number: 07066298. Registered or correspondence address: 72a Windsor Street, Beeston, Nottingham, NG9 2BW, UK.

References in these terms to “ParcelPilot”, “we”, “us”, or “our” mean ParcelPilot and the ParcelPilot service available via https://parcelpilot.co.uk and related domains, applications, and interfaces.

2. Acceptance of these terms

By accessing our website, requesting a demo, creating an account, or using the ParcelPilot platform, you agree to be bound by these Terms and Conditions. If you are using ParcelPilot on behalf of a company or other organisation, you confirm that you have authority to bind that organisation to these terms.

3. The service

ParcelPilot is a SaaS platform designed to support 3PL, warehouse, fulfilment, shipping, billing, and integration workflows. Features may include, without limitation, order import and management, shipment creation, tracking updates, inventory handling, receipts, returns, reporting, billing, and connections to third-party systems such as ecommerce platforms, marketplaces, carriers, and accounting tools.

We may improve, update, modify, suspend, or discontinue parts of the service from time to time. We will use reasonable efforts to avoid materially adverse changes without notice where practical.

4. Accounts and access

You are responsible for maintaining the confidentiality of account credentials and for all activity carried out using your account. You must ensure that user access is limited to authorised personnel and that role and permission settings are used appropriately.

You must notify us promptly if you become aware of any unauthorised access, misuse, or suspected security incident affecting your account or your use of ParcelPilot.

5. Customer responsibilities

You are responsible for:

• ensuring information you put into ParcelPilot is lawful, accurate, and reasonably up to date
• ensuring you have the right to use and share any data connected to or uploaded into the platform
• reviewing and validating fulfilment, shipment, billing, stock, and integration outcomes before relying on them in your operations
• maintaining your own internal operational controls, approvals, and training
• checking third-party carrier, marketplace, and ecommerce outcomes where those systems are business-critical

6. Acceptable use

You must not use ParcelPilot:

• for any unlawful, fraudulent, or abusive purpose
• to interfere with, damage, test, or circumvent the security or integrity of the service without our written permission
• to upload malicious code, harmful data, or content that infringes third-party rights
• to attempt unauthorised access to other tenants, users, or connected systems
• in a way that could impair service availability for other users

We may suspend or restrict access where we reasonably believe there has been a security issue, legal risk, or breach of these terms.

7. Third-party services and integrations

ParcelPilot can connect with third-party services such as ecommerce platforms, carriers, accounting systems, and payment providers. Those services are operated by third parties and are subject to their own terms, privacy policies, uptime, and technical limitations.

We are not responsible for outages, API changes, rate limits, policy changes, suspended accounts, or incorrect data provided by third-party services, although we will use reasonable efforts to support and maintain integrations where agreed.

8. Data protection and customer data

Our Privacy Policy explains how personal data is handled in connection with ParcelPilot. In general, for customer operational data stored or processed in the platform, the customer using ParcelPilot is the controller and ParcelPilot acts as processor unless otherwise agreed.

You remain responsible for your instructions, your lawful basis for processing personal data, and the accuracy and legitimacy of data made available through the platform.

9. Intellectual property

We or our licensors own all intellectual property rights in ParcelPilot, including the software, design, branding, documentation, and related materials, except for customer data and third-party content supplied by customers or integrations.

Subject to these terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to access and use the service for your internal business operations.

10. Fees and billing

Access to some parts of ParcelPilot may be subject to subscription fees, implementation fees, usage-based charges, or other commercial terms agreed with you separately. Unless otherwise agreed in writing, fees are payable in accordance with the applicable order, proposal, invoice, or subscription workflow.

We may suspend access for material non-payment, subject to any notice period or contractual process agreed with you.

11. Availability and support

We aim to provide a reliable service, but ParcelPilot is provided on an “as available” basis unless a separate service level commitment has been agreed in writing. We do not guarantee uninterrupted or error-free operation.

Maintenance, upgrades, emergency fixes, third-party dependencies, or events outside our reasonable control may affect availability from time to time.

12. Warranties and disclaimers

We warrant that we will provide the service with reasonable care and skill. Except to the extent required by law or expressly agreed in writing, the service, website, and related materials are otherwise provided without warranties of any kind, whether express or implied.

In particular, you acknowledge that fulfilment, shipping, stock, billing, and integration workflows depend on customer configuration, operational processes, user inputs, and third-party systems. You are responsible for checking outputs and ensuring the service is suitable for your intended operational use.

13. Limitation of liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to that, we will not be liable for indirect or consequential loss, loss of profits, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, or loss or corruption of data, except to the extent such limitation is prohibited by law.

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with the website or service will be limited to the fees paid by you to us for ParcelPilot in the 12 months immediately preceding the event giving rise to the claim, or, if no fees have been paid, a reasonable nominal amount.

14. Termination

You may stop using the website at any time. Subscription or platform access may be terminated in accordance with any separate commercial agreement, plan terms, or cancellation process.

We may suspend or terminate access immediately where reasonably necessary for security, legal, or abuse-prevention reasons, or if you materially breach these terms.

15. Confidentiality

Each party should treat the other’s non-public business, operational, technical, and commercial information as confidential and should not disclose it to third parties except where required for performance of the service, by law, or with permission.

16. Changes to these terms

We may update these Terms and Conditions from time to time. The version published on this website is the current version. Continued use of the service after an update takes effect will constitute acceptance of the revised terms, unless a separate written agreement states otherwise.

17. Governing law

These Terms and Conditions are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory law requires otherwise.

18. Contact

If you have questions about these Terms and Conditions, please contact us at support@parcelpilot.co.uk.