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Why Can't I Post a Receipt?

This guide explains the current reasons Parcel Pilot blocks Post Receipt, what to inspect on the receipt, and the safe next action.

Key idea

Saving a receipt is not the same as posting inventory.

In current Parcel Pilot behavior:

  • Start Receiving prepares the receipt for goods-in work
  • Scan Items is optional
  • Post Receipt is the step that creates inventory from the actual received quantity for standalone and legacy receipts
  • Complete Receiving is the operator action that completes a controlled receiving session and posts its linked receipt
  • when expected and received quantities differ, Parcel Pilot asks for Approve variance and post

What this guide explains

  • why Post Receipt is blocked or fails
  • why inventory does not appear even though the receipt was saved
  • which lines can and cannot create stock
  • when a variance must be approved explicitly

Normal workflow

  1. create a Receipt or Pre-Receipt
  2. click Start Receiving when goods are actually being received
  3. enter Received qty for each line
  4. choose a Location for every add-to-stock line
  5. use Scan Items if that makes serial or barcode capture faster
  6. finish the receipt with Complete Receiving for a controlled receipt linked to a Receiving Session, or Post Receipt for a standalone or legacy receipt
  7. if there is a mismatch between expected and received quantity, review the variance and confirm Approve variance and post

What happens to inventory

  • inventory is created or updated only when Post Receipt succeeds
  • posting uses the actual Received qty, not the expected quantity
  • lines with Add to stock turned off do not create inventory
  • saving a receipt line, scanning serials, or starting receiving does not by itself create stock

What happens to receipt status

  • Pre-Receipt: planning only
  • Open or In progress: receiving work is being recorded
  • Completed: inventory has already been posted

Blockers and safe next actions

What the operator sees Why Parcel Pilot blocks it What to check Safe next action
The receipt is still only saved, and stock has not appeared Saving edits does not post inventory Check whether Post Receipt was actually run Click Post Receipt after the lines are ready
Start Receiving has not been used yet The receipt has not moved into the active receiving workflow Check the receipt status and whether the warehouse has started recording actual receipt data Click Start Receiving and continue entering actual received values
Post Receipt is unavailable or the system says the receipt belongs to a controlled session Controlled receipts must be completed through the receiving-session action Check whether the receipt is linked to a Receiving Session / Inventory Inbound Use Complete Receiving on the controlled receipt
Approve variance and post opens instead of posting immediately Expected and received quantities do not match on one or more add-to-stock lines Check the variance summary and the actual received quantity Approve the variance only if the receipt reflects what really arrived
Post fails because a line has no Item or no SKU Parcel Pilot cannot create stock without a real item record Check the affected receipt line assign the correct item before posting
Post fails because a line has no Location Add-to-stock lines must have an explicit location Check the affected receipt line and warehouse location choice choose the correct location, then post again
A line has Add to stock turned off That line is not meant to create inventory Check whether the line is informational, planning-only, or billing-only turn Add to stock on only for lines that should become inventory
... is a serialised item but has no captured serials ... Serialised items must have captured serials before posting Check the line item and serial capture on the receipt capture the serials with Scan Items or the receiving workflow, then post again
Serial saving or posting fails because of duplicate or invalid serials Serials are validated before stock is created Check the serial list for duplicates, blanks, or the wrong item correct the serial capture, then retry
Location ... does not allow mixed items/SKUs. The location already contains a different SKU and mixing is disabled Check the destination location and what stock is already there choose another location or move the conflicting SKU first
The receipt is already Completed Parcel Pilot blocks duplicate posting Check whether the receipt was already posted before do not post again; use correction workflows instead
Unlocking editing does not allow posting again Unlocking changes the editable status, but Parcel Pilot still blocks duplicate inventory posting if a receipt adjustment already exists Check whether inventory was already posted once correct the stock through an explicit adjustment workflow instead of reposting
A client user cannot post the receipt Client users cannot create or update receipts Check the current user role use a non-client user account with receipt permissions
A collection or return exists, but stock still has not appeared A linked collection or return does not create stock by itself Check whether an actual receipt record exists and whether it was posted use the explicit receipt workflow and post the receipt
Stock was posted, but the inventory is not available for shipping yet The stock may have been posted into a holding or quarantine state or to a non-pickable location Check location type, pickable flag, and stock status move or reclassify the stock through the correct workflow before trying to ship it

Why an action may be unavailable

Receipt not in the correct receiving flow

If the receipt is still planning-only, you may need to move it into the live receiving workflow first.

Check:

  • current receipt status
  • whether the lines have actual received values yet

Missing Received qty

Parcel Pilot posts actual received quantity.

Check:

  • whether Received qty is set on each add-to-stock line
  • whether scanning saved the quantity you expect

Missing Location

Parcel Pilot does not choose a random warehouse location when inventory is being created.

Check:

  • the line location
  • whether the default inbound location was applied after Start Receiving

Serialised items

For serialised stock:

  • capture the serials before posting
  • do not rely on expected quantity alone

Mixed-SKU location restriction

If the location has Allow mixed items/SKUs turned off, Parcel Pilot blocks putting a different SKU into that location.

Step-by-step investigation

  1. Confirm the receipt has the right lines and quantities.
  2. Confirm the receipt is in Open or In progress, not already Completed.
  3. Click Start Receiving if the warehouse has not begun the live receiving step yet.
  4. Check Received qty on every add-to-stock line.
  5. Check Location on every add-to-stock line.
  6. For serialised lines, check that the serials were actually captured.
  7. Review the variance summary if Approve variance and post appears.
  8. Post the receipt.

Safe corrective action

  • correct the receipt line before posting if the quantity, item, or location is wrong
  • capture missing serials before posting serialised stock
  • use a different location if mixing is blocked
  • use an inventory adjustment after posting only when the stock itself needs correction

Actions intended only for repair

  • Unlock editing is a super-admin correction tool that sets the receipt back to Open for editing
  • it does not bypass the duplicate-posting safeguard if inventory was already posted
  • do not use receipt deletion to undo posted inventory; use correcting inventory workflows instead

Worked example

Expected receipt line:

  • SKU-RED x10

Actual receipt result:

  • only 8 arrived

What happens:

  1. the operator records Received qty = 8
  2. the operator clicks Post Receipt
  3. Parcel Pilot opens the variance confirmation with Approve variance and post
  4. if approved, Parcel Pilot posts 8, not 10
  5. the receipt becomes Completed and inventory is created for the actual received quantity

Why stock may not appear after expected actions

If stock still does not appear, check these in order:

  1. was the receipt only saved, not posted?
  2. was Add to stock turned off?
  3. was Received qty still zero?
  4. was the line missing Location?
  5. was the line serialised but missing serials?
  6. did the post fail because of variance or mixed-SKU location rules?
  7. was the stock posted into a holding, quarantine, or non-pickable state?

Related guides

Selective natural-language aliases

  • goods in blocked
  • stock in blocked
  • cannot post receipt
  • receiving blocked