Help
Legacy wording: external shipped vs external collected
This page exists for search compatibility.
Older ParcelPilot help sometimes referred to separate workflows such as:
- Mark as shipped (external)
- Mark as collected (external)
- Complete Fulfilment
Those are no longer the normal operator instructions to follow today.
Current workflow
Use Create shipment from the order, or Create shipments from a same-client batch, then choose the correct Shipment method:
- Customer collection when the customer collects from the Parcel Pilot warehouse
- External courier when the goods leave the Parcel Pilot warehouse via a courier arranged outside ParcelPilot
- External fulfilment when the fulfilment happened outside ParcelPilot and Parcel Pilot stock should not be deducted
For the full current workflow, see:
How old wording maps to the current workflow
- old "shipped externally" wording usually maps to External courier
- old "collected externally" wording usually maps to Customer collection
- old "complete fulfilment" wording is not the normal operator path; depending on the case, use Create shipment, Cancel Before Dispatch, Reverse Dispatch, or admin-only Fulfilment Repair