ParcelPilot
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Royal Mail Click & Drop

This guide covers what ParcelPilot needs to connect to Royal Mail Click & Drop, where to find it, and where to enter it in ParcelPilot.

What ParcelPilot needs

  1. API Key
  2. Environment (Sandbox / Production)
  3. Optional: Account Number (helpful if you have multiple RM accounts)

Where to find it (Royal Mail Click & Drop)

Royal Mail typically provides Click & Drop API access via your Click & Drop account settings.

General steps:

  1. Log in to Royal Mail Click & Drop
  2. Go to Settings / Integrations / API (wording varies)
  3. Create or view an API key

If you can’t find API settings, ask your Royal Mail contact / account manager to enable API access.

Where to enter it in ParcelPilot

ParcelPilot Admin → Integrations → Carrier Integrations → create/edit a Carrier Integration with platform Royal Mail Click & Drop.

Fill these fields:

  • API Key → credentials.api_key
  • Account Number (optional) → credentials.account_number
  • Environment → credentials.environment

Services and routing

  • Set Allowed Services with Royal Mail product codes (e.g. CRL48) and user-friendly labels.
  • Use Auto Service Rules to pick a service automatically based on ecommerce platform/shipping method.

Troubleshooting

  • If labels fail to create, confirm the API key is correct and the environment matches (sandbox vs production).
  • If you have multiple accounts and the wrong one is used, set the Account Number explicitly.

Security notes

  • Treat the API Key like a password.
  • Rotate the key if exposed.