ParcelPilot Help

Parcel Pilot Help is the main reference point for day-to-day warehouse, fulfilment, billing, and integration tasks.

Use this page to:

• browse help by section
• search for a specific guide or feature
• jump into the most-used operational areas first

Good places to start

• Morning Board dashboard: role-based operational dashboard, workload queues, and KPI explanations
• Orders: import, manage, merge, print, and fulfil orders
• Shipments: create shipments, choose shipment methods, correct dispatches, and manage tracking
• Billing: pricing metrics, service mappings, and charge behaviour
• Receiving stock with receipts: book in goods that have arrived, work on older pre-receipts, and post stock into inventory
• Registering and receiving an expected delivery: plan incoming stock, start receiving when it arrives, and add stock only when receiving is completed
• Building stock from components: plan, approve, and complete warehouse assembly work
• Repacking stock into a new SKU: convert one stocked SKU into another and record the stock change cleanly
• Glossary: operator-friendly definitions for ParcelPilot warehouse and inventory terms
• Client Integrations: sales-channel setup and order import behaviour
• Inventory Units: stock movements, reservations, and transfers
• Feature requests: suggest a ParcelPilot improvement through support tickets
• Inbound workflow diagram: when to use pre-receipts, receipts, returns, collections, and stock corrections

How to use the help centre

• Use the left-hand menu to move between sections.
• Use the search tools when you know the feature name but not the section.
• Open a section overview first if you want a quick map of related guides.
• If a dashboard card name appears in the UI, search for that exact card label first.