Orders — Statuses
Orders have a warehouse workflow status that indicates where they are in the fulfilment lifecycle.
Status list
Common statuses include:
- New: order is created/imported but not yet started.
- Picking: picking/packing has started.
- Fulfilled: the order has been fulfilled/packed (often implies a shipment exists).
- Despatched: the order has left the warehouse (commonly used for external fulfilment).
- In transit: carrier has it and tracking indicates movement.
- Out for delivery: carrier is delivering.
- Delivered: delivered state exists but is not always used directly.
- Complete: order is considered complete (often set when tracking is delivered).
- Cancelled: cancelled orders do not progress further.
What changes the status
Printing packing documents
Printing a packing slip (or packing + delivery) will move an order from New → Picking.
This is intentional: printing is treated as “starting fulfilment”.
Bulk “Update order status”
The bulk action Update order status changes only the order status.
Important:
- It does not create shipments.
- It does not deduct stock.
- Cancelling can release/rescind reservations (depending on how the order is allocated).
Shipment creation and tracking
When a shipment’s tracking status changes to:
- In transit → the order can be updated to In transit
- Out for delivery → the order can be updated to Out for delivery
- Delivered → the order is updated to Complete
Notes:
- Order status updates from tracking are designed to never “go backwards”.
- Cancelled orders are never auto-updated by tracking.
- If an order is part of a merged group, tracking-driven status updates apply to the whole group.
Bulk “Mark as shipped (external)”
Use Mark as shipped (external) when an order was shipped outside the platform but you still need Parcel Pilot to:
- Deduct inventory
- Optionally create a basic Shipment record marked as an external shipment
- Optionally set the order status to Despatched
If you select exactly one order, you can optionally store a tracking number on the created shipment record.
See: Manual fulfilment: External shipment vs external collection
Bulk “Mark as collected (external)”
Use Mark as collected (external) when an order is collected by the client (or their courier) and you still need ParcelPilot to:
- Deduct inventory
- Optionally create a basic Shipment record marked as an external shipment
- Optionally set the order status to Despatched
If you select exactly one order, you can optionally store a collection reference on the created shipment record.