Adding Supplementary Documents to Shipments

What are “Supplementary Documents”?

Supplementary Documents are files you can upload to a Shipment record (stored with the shipment and listed under the shipment’s Label Data).

They’re useful when a shipment needs extra paperwork for customs, carrier requirements, or internal fulfilment checks.

Common examples of documents to upload

International / customs paperwork

• Commercial invoice / pro‑forma invoice
• Packing list
• Certificates of origin (if applicable)
• Any customer-provided customs paperwork you need to keep with the shipment

Dangerous goods (DG) / regulated goods paperwork

• SDS / MSDS (Safety Data Sheet)
• DG declaration / shipper’s declaration (when required by your process/carrier)
• Lithium battery statements or supporting docs (where applicable)

Other operational docs

• Customer instructions or authorisations
• Photos of the packed shipment (JPG/PNG) for audit/troubleshooting

Supported file types & size

• File types: PDF, JPG/JPEG, PNG, DOC, DOCX
• Max size: 8 MB per file

How to upload Supplementary Documents (PDFs, images, etc.)

1. Go to Admin → Shipments.

2. Open the shipment you want to add documents to (Edit view).

   Note: the Supplementary Documents section only appears once a shipment exists (i.e. it’s already been created/saved).

3. Scroll to the Supplementary Documents section.

4. In Uploaded documents, review any files already attached to this shipment.

5. Under Upload documents:

   • Drag-and-drop files, or click to choose files from your computer.
   • You can upload multiple files.

6. Click Save on the shipment.

7. Confirm your files appear in Uploaded documents.

8. Click a filename to open it in a new tab.

Tips for clean, consistent paperwork

• Use clear filenames before uploading (example: Commercial-Invoice_ORDER123.pdf, Packing-List_ORDER123.pdf, SDS_BatteryProduct.pdf).
• Prefer PDF for multi-page documents (scan to a single PDF instead of multiple images).
• If you need documents physically included with the parcel, upload them here for record-keeping, and print/include them as required by your shipping workflow.

Troubleshooting

My upload is rejected

• Check the file is one of: PDF/JPG/PNG/DOC/DOCX.
• Check it’s under 8 MB.

I uploaded a document but it doesn’t show in the list

• Make sure you clicked Save after uploading.

How do I remove a document?

Uploads are designed to be appended to the shipment’s stored attachments. If you need a document removed, use your internal process (or contact an admin/support) to have it removed safely.