Orders

Use Orders to view, manage, and fulfil customer orders (manual orders and ecommerce-imported orders).

Guides

• Create, edit & delete orders
• Orders — Bulk & Line Actions
• Orders — Table columns
• Orders shipped externally or collected
• Suggested shipping (routing rules)
• Partial shipments
• Internal orders, commodity codes, weights & prices
• Picking notes, delivery notes & invoices
• Order statuses
• Merge & retro-merge orders (same email)
• Import orders from eCommerce & sync back
• Import orders via CSV upload
• Pull Orders from eCommerce (manual backfill)

Common tasks

• Find an order by order number, customer name, postcode, or SKU.
• Check payment / channel status from the ecommerce platform.
• Create shipments and push tracking back to the ecommerce platform.

Notes

• Completed orders are hidden by default; use Show Completed Orders when needed.
• Some orders may be “merged” for fulfilment; tracking can be pushed to multiple upstream orders.
• You can’t delete orders that already have shipments.