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Carrier Integrations — Create, Edit & Delete

Use Integrations → Carrier Integrations to configure shipping carriers.

Create a carrier integration

  1. Go to Integrations → Carrier Integrations.
  2. Click Create.
  3. Select the Client.
  4. Choose the Carrier / Platform.
  5. Fill in the carrier credentials.
  6. (Optional) Configure:
    • allowed services / service codes
    • per-service shipment limits where needed
    • any auto-service rules (if supported)
    • split limits (see below)
  7. Enable the carrier integration.
  8. Click Create.

Tip: the page header includes carrier-specific help actions. These are quick links to setup instructions.

Edit a carrier integration

  1. Open the carrier integration.
  2. Update fields as needed.
  3. Click Save.

Actions

Test Connect

On the edit page, use Test Connect to validate the credentials against the carrier.

What it does:

  • Attempts a live connection using the saved credentials.
  • Shows a success/failure notification (and the carrier error message, if any).

Shipment limits and split planning

Carrier integrations can define shipment limits in two places:

  • integration-wide defaults:
    • Max items per shipment
    • Max weight (grams) per shipment
  • optional limits on individual allowed services:
    • Max items per shipment
    • Max weight (grams) per shipment

These limits are used to:

  • estimate how many shipments or parcels an order may need (Orders list Suggested shipping column)
  • warn when a selected service needs more than one shipment or more than one UPS parcel
  • require the operator to confirm that split before ParcelPilot books it

If a service has its own limit, that service limit wins over the broader integration default for that service.

Important:

  • routing rules help ParcelPilot choose or suggest a carrier or service
  • shipment limits decide whether that service can carry the contents as one shipment
  • a split can mean multiple ParcelPilot shipment records, or multiple parcels inside one shipment for supported UPS flows

For the operator workflow, see How to split an order into multiple shipments.

Delete a carrier integration

If you’re retiring a carrier integration, prefer disabling it so historical shipments remain clear.

If you do delete it:

  1. Open the carrier integration.
  2. Use Delete.

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