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Inventory Units — Import & Export (eCommerce + CSV)

This guide covers how inventory sync works with supported ecommerce platforms, and how to export inventory movement history for investigation.

Pull inventory from an eCommerce platform (Import)

Option A: Pull Inventory from the Client Integration (most common)

  1. Go to Client Integrations.
  2. Open the client’s integration.
  3. Click Pull Inventory.

What it does:

  • Fetches current inventory levels from the connected platform.
  • Updates ParcelPilot inventory records based on what the integration returns.

Notes:

  • Availability depends on the platform and integration settings.
  • If you don’t see the button, the client may not have an active integration for that platform.

Option B: Pull Inventory from an Inventory Unit (quick access)

On an Inventory Unit record, there is an action:

  • Pull Inventory from Store

This is a convenience button when you are already looking at a specific unit, but it still relies on the client’s active integration.

Push inventory/stock to an eCommerce platform (Export)

Option A: Push Stock from the Client Integration

  1. Go to Client Integrations.
  2. Open the integration.
  3. Click Push Stock.
  4. Optional toggles:
    • Force push (runs even if stock sync is disabled / stock master is eCommerce)
    • Bypass safety guardrail (use carefully)

Option B: Push inventory from an Inventory Unit

On an Inventory Unit record, there are actions:

  • Push Inventory to Store
  • Push ALL Stock to Store (advanced)

Use these only if you understand the client’s stock sync rules.

Export inventory movement history (CSV)

Inventory Units include a bulk export that produces a CSV of movement/adjustment lines.

  1. Go to Inventory Units.
  2. Filter/search to the unit(s) you want.
  3. Select one or more rows.
  4. Choose Bulk actions → Export movements (CSV).

What’s included:

  • Adjustment/movement ID and timestamp
  • Reason code/note (e.g. transfer, manual adjustment, order allocation)
  • Quantity before/after/change
  • SKU + item name
  • Location code
  • Serial/batch/lot (if set)
  • Order references (when applicable)

Common sync gotchas

  • If stock exists physically but shipments are blocked, it may be because it’s in a non-pickable location.
  • If a unit is Discontinued, it can be excluded from picking and eCommerce sync.