Subprocessors and Connected Services
Last reviewed: 14 July 2026.
Purpose
This page provides a public overview of the third-party providers used to operate Parcel Pilot and the connected services that customers may choose to enable.
It distinguishes between:
- service providers used by Parcel Pilot to deliver the platform; and
- customer-selected connected services that operate under the customer's own instructions, account relationships, and commercial arrangements.
Parcel Pilot service providers
The providers below support Parcel Pilot's own service delivery.
| Provider | Purpose | Categories of information | Processing location or region |
|---|---|---|---|
| IONOS | Dedicated UK hosting for the Parcel Pilot application, database, private file storage, and operational email. This includes secure private storage for Client Discovery documents. | Customer account data, user account data, operational records, order and shipment data, private documents and files, support and operational email data. | United Kingdom |
| Google Tag Manager | Consent-based loading and management of analytics tags on Parcel Pilot public pages. Analytics tags load only after the visitor has granted analytics consent through Parcel Pilot's cookie-consent controls. | Website usage data, browser and device data, IP-related technical data, consent state, page and referrer information. | May process data in the United Kingdom and other regions used by Google. |
| Google Analytics 4 | Consent-based website analytics for Parcel Pilot public pages, configured through Google Tag Manager. | Website usage data, browser and device data, approximate geographic location, IP-related technical data, and consent state. | May process data in the United Kingdom and other regions used by Google. |
| Stripe | Subscription billing, payment processing, invoicing, customer billing portal, and related billing webhooks. | Billing contact details, billing identifiers, subscription records, payment status, invoice data, and related transaction metadata. | May process data in the United Kingdom and other regions used by Stripe. |
Parcel Pilot does not currently use AI features to process production customer data.
Customer-selected connected services
Parcel Pilot supports integrations with third-party commerce, accounting, and carrier systems that customers can choose to connect to their own Parcel Pilot account.
These connected services are enabled at the customer's instruction.
Each customer decides whether to connect these services and manages the associated third-party accounts, permissions, and configuration.
They are not automatically treated as Parcel Pilot subprocessors solely because the platform can connect to them.
Current examples include:
- ecommerce and marketplace services such as Shopify, WooCommerce, Magento, BigCommerce, Amazon, eBay, and Not On The High Street;
- accounting systems such as QuickBooks and Xero; and
- carrier and shipping services such as Royal Mail, UPS, DPD, and TransGlobal Express.
Some integrations may operate with narrower workflow or data scopes than others. For example, Amazon-related processing may depend on the permissions approved for the relevant Amazon connection.
This list may change as new integrations are introduced or existing integrations evolve.
International processing
Parcel Pilot's primary production application is operated from the United Kingdom. Some third-party service providers and customer-selected connected services may process information in other locations.
Where international processing takes place, it is subject to the applicable contractual, legal, and regulatory safeguards relevant to that processing.
Updates
We may update this page as Parcel Pilot's service providers, integrations, or processing arrangements change.
If additional operational providers are enabled for the service, this page will be updated to reflect those changes.
Contact
Questions about this page or Parcel Pilot's service providers can be sent to support@parcelpilot.co.uk.