Cookie Policy
Last updated: 9 April 2026.
This Cookie Policy explains how ParcelPilot uses cookies and similar technologies on this website and related public-facing pages.
1. What cookies are
Cookies are small text files stored on your device when you visit a website. They can help a site remember your actions or preferences, keep forms and sessions working correctly, and help website owners understand how the site is being used.
2. How ParcelPilot uses cookies
We currently use cookies for the following main purposes:
- to remember your cookie consent preference
- to support secure website and application sessions
- to protect forms and requests against misuse or forgery
- to measure website usage using Google Analytics, but only where you have accepted analytics cookies
3. Essential and optional cookies
Some cookies are essential to the operation of the site or app. Others are optional and only used if you give consent.
Essential cookies may be used for session handling, security, login continuity, and form protection. Optional cookies are currently limited to analytics cookies used to understand site usage and improve the website.
4. Cookies we currently expect to use
The exact cookies present may vary depending on how you use the site, whether you log in, and whether analytics is enabled, but the main cookies we currently expect are:
| Cookie | Purpose | Type | Typical duration |
|---|---|---|---|
pp_cookie_consent |
Stores whether you accepted or rejected analytics cookies. | Essential preference cookie | Up to 180 days |
XSRF-TOKEN |
Supports request security and helps protect forms and authenticated requests. | Essential security cookie | Session or short-lived |
parcelpilot-session |
Maintains the website or application session, including logged-in use where relevant. | Essential session cookie | Session |
_ga, _ga_* |
Google Analytics cookies used to understand site usage and performance. | Optional analytics cookies | Typically up to 2 years |
Google Analytics cookies are only relevant where Google Analytics is configured and loaded after consent.
5. Website cookies and app cookies
ParcelPilot includes both public website pages and application pages. Some cookies, especially session and security cookies, may be set when you use forms, log in, or interact with the application. These cookies are used to run the service securely and are not used for advertising.
6. Analytics cookies
We currently use Google Analytics to understand how visitors use our website, such as which pages are visited and how users move through the site. We only load these analytics cookies after you have accepted them through our cookie controls.
7. Managing your preferences
You can change your preference at any time using the Cookie settings link in the footer. You can also control or delete cookies through your browser settings. Please note that disabling essential cookies may affect how parts of the site or application work.
8. Third-party cookies
Where we use third-party services such as analytics providers, those services may set or read cookies in accordance with their own technology and policies. We do not use cookies on this site for third-party behavioural advertising.
9. Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in the site, legal requirements, or the services we use. We will update the “Last updated” date when we do.
10. More information
For more detail about how we handle personal data, please see our Privacy Policy.