Suggested shipping (Orders)

The Suggested shipping column on the Orders list is an auto-suggestion that picks:

This suggestion is driven by the client’s Shipping routing rules.

Where it appears

Orders → list view: the Suggested shipping column.
Suggestions are not shown for orders flagged as virtual (no shipping required).
If no rules match, users with the right access will see a one-line debug reason instead of a blank value.

Go to:

Each rule is evaluated top-to-bottom by priority (lowest priority number runs first).

Each rule has:

A rule can optionally constrain on:

Channel (exact match)
Currency (exact match)
Store ID (exact match; primarily for Magento)
Destination country (ISO-2, exact match)
Destination postcode prefix (starts-with)
Shipping title
- if you enter plain text: ParcelPilot looks for that wording anywhere in the shipping method name
- if you enter an advanced pattern: ParcelPilot can use that too, but plain text is usually best for most teams
Item qty (order-level): min/max
Weight (grams, order-level): min/max
Shipping price: min/max
Order total: min/max

When the Orders table needs to display the suggestion, the system:

Loads all enabled routing rules for this tenant+client.
Computes “order facts” once (destination, weight, item count, totals, etc.).
Walks rules in priority order and returns the first match.
Confirms that the chosen carrier setup is active and belongs to the same account and client.

Ship-to destination uses the cleaned shipping address on the order.
Country is normalized to uppercase.
Postcode is normalized to uppercase with spaces removed.
Shipping title is taken from the order's shipping method details or the details imported from the ecommerce platform.
Currency is taken from the order where available.
Store ID is taken from the order's imported store information when available, mainly for Magento.
Item count is computed from the order’s stored order lines.
Weight is computed from catalog item weights.
- If the calculated weight is extremely low, usually because the items are not fully set up yet, routing will try to use the weight that came in from the ecommerce platform as a fallback.

Notes:

Routing uses the best available item weights and/or upstream grams. Packaging (box) tare weight is applied later during shipment booking if enabled.

To keep the Orders list fast, routing uses short caches:

If you edit routing rules and don’t see changes immediately, wait a few seconds and refresh.

The Orders list also estimates how many shipments/labels are likely needed for the suggested carrier.

This is only a display hint and is based on the suggested Carrier Credential’s split limits:

The estimate uses the larger of:

…and it caps the displayed number at 25.

Important:

This is an estimate based on stored order data and carrier limits. The actual booked weight/dimensions can be overridden during shipment creation.

The suggestion is a default, not a lock.

When you Create shipment for an order, you can pick a different carrier integration and/or service in the modal.
When you Bulk create shipments, you can optionally apply each order’s suggested service per order (from routing rules) when available.
- This only applies when the selected carrier is the same for the batch; otherwise the bulk action uses the chosen service for all orders.

If Suggested shipping is blank:

Check the client has at least one enabled routing rule.
Confirm the rule’s Target carrier (Carrier Credential) is enabled and belongs to that client.
Confirm the order matches the rule conditions (country/postcode prefix/weight/items/etc.).
If you have access to the debug view, use the debug line shown in the column to see the top mismatch reasons.