Orders — Import from eCommerce & Sync Back

This guide explains how ecommerce-imported orders get into ParcelPilot and what gets synced back to the ecommerce platform.

Importing orders from an ecommerce platform

1. Go to Client Integrations.
2. Create or edit the integration for the client.
3. Configure credentials and enable the integration.

Once connected, orders from that ecommerce platform will appear in Orders.

Refreshing an order from the source (Re-import)

If an order has changed upstream (address change, shipping method change, line item change), you can refresh it from the ecommerce platform:

• Single order: open the order and use Re-import from source (where available).
• Multiple orders: use the Orders list bulk action Reimport from source.

Notes:

• Re-import behaviour depends on the ecommerce platform and the data available upstream.
• If an order is merged for fulfilment, re-import should be done with care (ideally before creating shipments).

Syncing fulfilment information back to the ecommerce platform

The main “sync back” workflow is pushing shipment tracking/fulfilment confirmations after you create shipments.

Typical flow:

1. Create a shipment for the order (and generate/book the label).
2. Confirm the shipment has a tracking number.
3. Push tracking back to the ecommerce platform (or use Re-sync Tracking if needed).

Requirements:

• The client integration must allow pushing shipment confirmations. In practice, that means the integration's "push shipment confirmations" setting must be turned on.

Troubleshooting:

• If pushing tracking does nothing, first confirm the client integration is enabled and the “push shipment confirmations” toggle is on.
• If the upstream order can’t be found, use Re-import from source first, then try pushing again.