Returns notifications — enabling and timing
This guide explains return email notifications: who receives them, how to enable them, and when they are sent.
What gets emailed
A return notification email is sent to client users to let them know a return has been processed.
Notes:
- Notifications are intended to be sent after inspection, not immediately on arrival.
- A return only changes inventory when warehouse staff run Complete & apply.
Completednow means inventory posting succeeded.
When emails are sent
Emails are triggered when the return status is changed to:
- Inspected
To avoid missing notifications if ops skip the Inspected status, emails are also triggered when the return status is changed to:
- Completed
A notification is not sent when the return is marked Arrived.
If a return moves to Requires review, no completion email is sent because inventory posting has not completed.
Who receives emails
Emails are sent to users that:
- are client users for the same tenant and client as the return
- have opted in to returns notifications (see below)
How to enable/disable notifications (per user)
- Go to Users.
- Open the user.
- Enable Notify when returns are inspected.
If this toggle is off, that user will not receive return notification emails.
If status changes multiple times
The system tracks whether it has already sent the notification for a return and will not intentionally send duplicates.