Customer Item Prices

Customer Item Prices let you define per-customer pricing for specific items, overriding the normal or default pricing rules.

Guides

• Create a customer item price
• Edit a customer item price
• Customer Item Prices — Table columns

What this is

A Customer Item Price is a pricing override that links:

• a Customer
• an Item
• a Price

When billing is calculated, ParcelPilot can use this override instead of the normal tariff rules.

When to use

Use Customer Item Prices when you need to:

• override default tariffs for a specific customer
• handle special-case pricing without changing global rules
• price exceptions for unusual items

When not to use

Avoid Customer Item Prices if:

• the change should apply to all customers
• you are fixing a one-off invoice issue
• the customer should be charged differently based on order-level context such as destination, service, or ecommerce platform

How pricing is applied

In most setups, pricing is applied in this general priority order:

1. Customer Item Price override
2. Normal pricing rules or tariffs
3. Defaults or fallbacks

The key idea is that the more specific rule wins.

Common workflows

Add a special price

1. Go to Customer Item Prices.
2. Click Create.
3. Select the Customer.
4. Select the Item.
5. Enter the Price fields.
6. Save.

Update or remove a special price

• update the record when the customer's agreement changes
• remove the override if the customer should return to standard tariff pricing

Tips

• keep prices consistent with Monthly Operations expectations
• document why a special price exists
• avoid duplicates for the same Customer plus Item combination

Related guides

• Customers - Create, Edit and Delete